Topic outline

  • Communication Skills and Effective Relationships

    A one day input that provides practical tools and techniques to help you understand others more effectively and to tailor your communication approach as a result. The programme can be adapted to focus on presentation and briefing skills.

     Role: Manager/Senior Manager, Supervisor
     Functional and Behavioural
     Sector: Chemicals, Composites, Downstream Petroleum, Explosives, Industrial Biotechnology, Medical Biotechnology, Medical Devices, Pharmaceuticals, Polymers, Signmaking

    This Course is Aimed at

    All Leaders and Manager who need to improve the way they approach communication with others.  The programme can be tailored to the precise opportunities, issues and challenges facing your organisation.


    Poor communication can be a huge obstacle that prevents teams, managers and leaders moving from good to great performance. The skills around communication are rooted in understanding what makes you communicate in the way that you do, but also in the impact, this has on others around you.

    Programme Content and Key Areas

    • The Communication process and how this impacts on the way we behave with others
    • Personal drivers and filters around communication – The impact of drivers such as ‘hurry up’ on how well we communicate and understand others
    • Key principles of effective relationships – The importance of good communication and building your confidence to communicate effectively
    • Developing positive discussions – What is your starting point?  What are your outcomes for any communication?  Introducing the Parent/Adult/Child concept
    • Motivating others – What are the factors that motivate different individuals?  How can you appeal to their motivators?
    • Factors which engage and disengage – What is the gap between what employers and managers think team members want and what the team members say they need?
    • Preparing for presentations, briefings and team talks – structuring your approach

    Learning Outcomes

    By the end of this programme you will be able to:
    • Outline what affects the way we communicate with others and identify how we can improve confidence in our own approach
    • Highlight those drivers that affect us and adapt our approach when communicating with others
    • List the principles of effective relationships in order to get the right climate for communication
    • Plan your starting point for communication given the outcomes that you have set for yourself
    • Apply different approaches to communicating that can motivate others
    • Describe ways in which you can engage more effectively with teams and individuals
    • Set out a plan for making an effective presentation, briefing or team talk

    To book now contact us.

    Contact Us

     01325 740900

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