Topic outline

  • Handling Feedback and Conflict

    A one or one-and-a-half day input depending on needs and whether actors are used. The focus is around sharing real-life examples of difficult situations and applying different techniques to tackle those scenarios.

     Role: Manager/Senior Manager, Supervisor
     Functional and Behavioural
     Sector: Chemicals, Composites, Downstream Petroleum, Explosives, Industrial Biotechnology, Medical Biotechnology, Medical Devices, Pharmaceuticals, Polymers, Signmaking

    This Course is Aimed at

    All individuals, especially managers and leaders, who need to handle conflict in teams or share feedback with team members.


    This is a highly practical, discussion-led programme where attendees learn from the experience of others in order to develop and approach to handling conflict and feedback that fits their own personal style.

    The use of actors can be introduced in ‘real-play’ format: individuals can try out techniques with the actor using pause, rewind or even fast forward on key discussions and do this in a safe environment.

    Programme Content and Key Areas

    • The benefits of dealing with difficult situations
    • How to tackle those factors that affect our ability to handle conflict – getting balance, perspective and suspending your views when needed
    • Assertiveness and your assertive rights – You have rights, and so do others!
    • Conflict handling modes and their application – When and where to use different modes such as accommodating, competing, avoidance and their impact on teams
    • Techniques for initiating conversations and dealing with difficult situations – planning and opening the discussion
    • Giving and receiving constructive feedback – hints and tips for handling the more difficult situations (which can include giving positive feedback)
    • Optional: Skills practice and a ‘real-play’ environment using actors

    Learning Outcomes

     By the end of this programme you will be able to:
    • Outline the impact and benefits of nipping problems in the bud with individuals and teams
    • Set out your approach for managing yourself before you tackle others
    • Highlight at least one assertive right that you would like to develop further with action plans
    • Identify which ‘mode’ of conflict you can use for real situations that you will come across
    • Apply specific techniques to improve the way you handle a range of feedback situations
    • Improve your skills on the day through case study exercises or by practice with actors

    To book now contact us.

    Contact Us

     01325 740900

     Send us an enquiry


    Click here to view our assured providers