Cogent Skills is a Data Controller under the Data Protection Act 1998 (the Act). This statement confirms Cogent’s commitment to protecting your privacy and to process your personal information in a manner which meets the requirements of the Act. Everyone has rights with regard to the way in which their personal data is handled. During the course of our activities, we will collect, store and process personal data about our customers, suppliers and other third parties, and we recognise that the correct and lawful treatment of this data will maintain confidence in the organisation and will provide for successful business operations.
Why we need your personal information
The information we collect may include:
- Name and job title
- Contact information
- Occupation and company details
- Other information relevant to:
- Furthering the interests of Cogent in relevant markets
Cogent may use this information for the following reasons:
- Licencing and registration
- Complaints and dispute handling
- Improve our services
- Send information to you which we think may be of interest to you
- To pass your details to accountants, consultants and other professionals for the purpose of obtaining professional advice and complying with Cogent's contractual obligations
- To comply with our legal and regulatory obligations
Monitoring and Recording of Communications
We may monitor or record any communication between you and Cogent for quality control and training purposes. Monitoring is conducted through our Customer Relationship Management system.
Cogent has appropriate technical and organisational measures in place to prevent the unauthorised or unlawful processing of your personal information, and accidental loss or destruction of, or damage to, your personal information.
Retention of Personal Information
We will not keep your personal information for longer than is necessary for our purposes.
Cookies are often used in our websites to assist you will efficient access to our products and services. Cookies are small text files and do not identify the individual user, just the computer being used.
Links to Other Websites
Our website contains links to other sites, especially to those of third parties. Cogent is not responsible for the data protection and privacy practices within any of these other sites. We encourage you to be aware of this when you leave our site and to read the data protection and privacy statements on other websites.
Your Rights to Access your Personal Information
A subject access request can be made in writing to Cogent’s Data Protection Compliance Manager at firstname.lastname@example.org or by telephoning 01925 515 220
Complaints About how we Process your Personal Information
Complaints should be made in writing to Cogent’s Data Protection Compliance Manager at email@example.com.
Last Updated: V1.1 June 2017
Responsibility: Karl Gorge, Director
Next Review: June 2018
Data Protection Policy Approved June 2017