Topic outline

  • Communication Skills

    Poor communication can be a huge obstacle that prevents teams, managers and leaders moving from good to great performance. The skills around communication are rooted in understanding what makes you communicate in the way that you do, but also in the impact this has on others around you.
     FBE-041
     
     Classroom
     Role: 
     Functional and Behavioural
     Sector: 

    This Course is Aimed at
    All Managers and Leaders at any level who need to improve the way they approach communicating with others.

    Overview
    • Challenging but supportive communication skills programme designed to develop practical and contemporary managers and leaders equipped to lead change and achieve high performance from individuals and teams
    • Designed and delivered by a dedicated team of local facilitators with wide and deep experience both as facilitators and as managers and leaders
    • Tailored to precise opportunities, issues, and challenges faced by your organisation
    • Highly cost-effective with no additional fees for design and project-management
    • Clear measures of impact to ensure learning is converted to visible and measurable changes in management behaviour

    On-going partnership relationship with the commitment and flexibility to accommodate emerging requirements for this group and for newly appointed more junior managers.

    Programme Content and Key Areas
    • The communication process and the influence of non-verbal communication
    • Maintaining assertiveness
    • Inner dialogue
    • Managing ‘ego states’ in interactions
    • Choosing responses to conflict
    • Using the 4 P’s - a structured influencing approach
    Applying the above in typically encountered scenarios.

            Learning Outcomes
             The proposed objectives of the course are that by the end of the day those attending will:
            • Be able to apply a tool to approach difficult communications more constructively
            • Be able to distinguish assertiveness from aggression and passiveness
            • Be able to use several assertiveness techniques
            • Recognise disempowering internal dialogue and empowering alternatives
            • Manage the thoughts and behaviours that underpin communication, more effectively
            • Have options from which to choose, in conflict situations
            • Be able to apply a structured approach to influencing
            • Have practised employing tools and techniques in simulated workplace scenarios

            To book now contact us.
               

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