Delta Net - Soft Skills for Customer Service
This course is aimed at
This course is suitable for all employees, including subcontractors and external partners.
To drive customer satisfaction, employees must understand exactly what customers expect. This course shows employees the five most important drivers of customer satisfaction and how effective communication helps deliver them.
Programme Content and Key Areas
A full guide to the technical specifications required to run this course as well as information on the devices and browsers that the course has been tested on can be found on this link:http://www.delta-net.co.uk/technical-requirements?referral=16
There will be a section at the end of the module with short multiple choice questions to test your knowledge. A pass mark of 80% is required to successfully complete the course.