Topic outline

  • Difficult Discussions - LIPI Module 2

    To provide a clear understanding of the principles of good first line management within an organisation and the approaches that can be used to deliver sustainable results through efficient and effective management of the workforce.

     Role: Manager/Senior Manager, Supervisor
     Functional and Behavioural
     Sector: Signmaking, Polymers, Pharmaceuticals, Chemicals, Composites, Downstream Petroleum, Explosives, Industrial Biotechnology, Medical Biotechnology, Medical Devices

    This Course is Aimed at

    This course is for new and existing Supervisors who are responsible for managing a team and could face difficult decisions in the course of their work.


    This one day course will equip Process Industry Supervisors with the tools, techniques and confidence needed when preparing for and engaging in a difficult discussion or potential conflict situation.  It will teach you how to manage this through to a successful conclusion including managing personal feelings and relationships.

    Leading in the Process Industries (LIPI) is a comprehensive set of courses designed to meet the requirements of new and existing supervisors within the industry sector.  The course covers the fundamental principles required by supervisors to perform their duties and to help them develop their leadership competencies.  LIPI moves away from technical knowledge and develops supervisors in the wider aspects of their role.

    Pre Course Activity - One hour pre-reading. Participants will be asked to bring with them an example of a difficult conversation they are expecting to have in the near future to work through during the face to face workshop. 

    The 7 modules in this series include:

    Module 1 - Stepping up to become a Supervisor

    Module 2 - Difficult Discussions

    Module 3 - Coaching & Mentoring

    Module 4 - Dealing with Change

    Module 5 - Getting the most out of your Team

    Module 6 - Human Resource Essentials

    Module 7 - Introduction to Project Management

    Programme Content and Key Areas

    • Preparing to conduct a difficult conversation or conflict resolution
    • Focusing on facts and avoiding assumptions
    • Coming to a conclusion with agreement
    • How to manage your own emotions and staying neutral
    • Using these skills in individual performance discussions

    Learning Outcomes

     On completion of this module, participants will be able to:
    • Understand the range of difficult conversations you may encounter in your role as a supervisor and have the confidence to face them
    • Know how to prepare for a difficult discussion; when to speak and when to listen and how to be clear and concise with communication
    • Know how to be a good listener and communicator without blame or making pre-judgements
    • Feel comfortable discussing feelings - theirs and yours

    To book now contact us.

    Contact Us

     01325 740900

     Send us an enquiry


    Click here to view our assured providers